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ASauer666
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Message 1 of 2
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over heating

HP Recommended
HP 17-p120wm
Microsoft Windows 10 (64-bit)

I have a HP 17-120wm laptop and recently it has started over heating and the fan seems to constantly run and is noisy.  I have tried to update the BIOS and also put it in a cooler room but it is still doing it ...Really need help with this please.

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DavidSMP
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Hi @ASauer666,

 

 

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding overheating issues with the notebook and fan issues also.I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

 

I would require more information regarding this.

Does it overheat, freeze and shut down?

Have you run any diagnostics on the computer?

 

It looks like a hardware issue with the computer because the issue continues even after a bios update.

Please try all the prescribed steps from both these links.

Link 1: HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal: https://support.hp.com/us-en/product/hp-17-p100-notebook-pc-series/8499335/model/8888513/document/c0... and check if it resolves the issue.

 

Also check this link: https://support.hp.com/us-en/product/hp-17-p100-notebook-pc-series/8499335/model/8888513/document/c0...  out and follow all the steps mentioned to reduce heat inside the computer.

 

If the issue continues please contact HP phone support to get the computer serviced.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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