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david12341 Tutor
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pavilion battery plugged not charging

Hi. my pavilion notepad is showing " battery plugged in  not charging".  help please, david

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pavilion battery plugged not charging

Hi@david12341,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

Battery not charging. Is that, correct?

 

I request you to share the model number of the PC and the operating system of the PC.

 

In the meanwhile, I request you to perform the steps mentioned in the link below and check if that solves the issue.

 

http://support.hp.com/in-en/document/c00259897

 

Hope the solution answers your query. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

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david12341 Tutor
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pavilion battery plugged not charging

Thanks for your reply. Will try your solutions tomorow. Merry Christmas, David

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pavilion battery plugged not charging

Hi@david12341,

 

Thanks for the response.

 

I will surely wait for your update. Take your time in executing the steps on your PC.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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david12341 Tutor
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pavilion battery plugged not charging

Hi, tried what you said, with no solution and although power plugged in, battery losing power, thanks David

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pavilion battery plugged not charging

@david12341

 

Thank you for your reply and Wish you a Merry Christmas! :)

 

I read from your post that you are facing an issue with the battery and a message appears saying "battery plugged in, not charging." I appreciate the steps you have performed and have certainly done a great job. I understand that you have performed the steps from the link mentioned in the previous post and it did not help. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Please run a hardware test on the battery:

  • Make sure the power cord and adapter is connected to the system and wall outlet.

  • Press and hold the power button until the computer turns off completely.

  • Turn on the computer.

  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.

  • In the UEFI Main menu, select Component Tests.

Figure: UEFI Main menu with Component Tests selected

UEFI Main menu with Component Tests selected

  • In the Component Tests menu, select Power

Figure: UEFI Component Tests menu with Power selected

UEFI Component Tests menu with Power selected

  • In the Power menu, select the Battery test.

Figure: Power Tests menu with AC Adapter selected

Power Tests menu with AC Adapter selected

  • Run the test and follow the onscreen instructions.

If the battery test passes then please perform a BIOS test via this link: www.hp.com/drivers.

Keep me posted on how it goes. Good luck! :)

 

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