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12-01-2016 10:39 AM
I have been having a error message when I the computer is plugged in (plugged in not charging). I brought a new battery on tech supprots recommandion and still the same issue. I also found out about a recall and they said that would fix it but it is still the same error. PLease help.
12-01-2016 07:57 PM
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
Update the latest BIOS for your Notebook from HP Support Site
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