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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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pavilion g6-1012sa suddenly stopped working. blank screen. no boot window, no caps lock light

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lk926ea#abu
Microsoft Windows 7 (64-bit)

hi - this old dinosaur has been a good workhorse - but has suddenly packed up.  I'm wondering whether its the motherboard which needs replacing or is there any other troubleshooting to locate the component at fault. forced a hard reset, and have reset memory and hdd.

look forward to your responses. thanks

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Hi @mstorey2016,

 

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand that you need assistance with the computer that is not posting. It will be a delight to assist you.

 

At the outset, I am amazed at your awesome and splendid technical skills and expertise. It speaks volumes of your computer skills when you reseat RAM modules and the hard drive  on the computer. Such exhaustive and copious attention paid to detail is greatly appreciated. Hats off to you on a job brilliantly done.We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you and regard you as a valued HP customer.

 

As it is a hardware issue and looks like a motherboard failure, please contact phone support by visiting this link: http://hp.com/contacthp You need to select the country and enter the product# of the unit. Then follow the on-screen instructions. There is a possibility that service options may not be available with HP as it is a slightly older computer. In that case, you will need to consult a local technician.

 

I genuinely hope the issue gets resolved without hassles and the computer works great. Hope this helps. Please let me know how this works.

 

To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

 

Thanks and have a terrific week ahead.

DavidSMP
I am an HP Employee

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