Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
hklemp Honor Student
Honor Student
2 0 0
Message 1 of 3
166
Flag Post
HP Recommended

plugged in battery not charging

Pavilion dm 1
Microsoft Windows 10 (64-bit)

I read the  previous threads.  I tried uninstalling microsoft acpi compliant control method battery and searching for hardware changes.  It didn't work.  I tried with shutting down and with out.  I tried it with the battery in and without.  I tried with turning of windows explorer and turning it back on.  Nothing works.  Please help

0 Kudos
2 REPLIES
Retired
Retired
3798 201 432
Message 2 of 3
135
Flag Post
HP Recommended

plugged in battery not charging

Hi @hklemp,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery not charging. I will be glad to help you.

 

Please look at the following documents.

HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

Testing and Calibrating the Battery (Windows 10)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
0 Kudos
hklemp Honor Student
Honor Student
2 0 0
Message 3 of 3
118
Flag Post
HP Recommended

plugged in battery not charging

I watched the video about testing and calibrating the battery.  I tested my battery.  It tested fine.   There is nothing wrong with my power cable.   I didn't have this problem when I had windows 7.  Is the problem windows 10?  Any solutions?

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation