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Honor Student
Posts: 2
Member Since: ‎08-01-2016
Message 1 of 3 (151 Views)

plugged in battery not charging

Product Name: Pavilion dm 1
Operating System: Microsoft Windows 10 (64-bit)

I read the  previous threads.  I tried uninstalling microsoft acpi compliant control method battery and searching for hardware changes.  It didn't work.  I tried with shutting down and with out.  I tried it with the battery in and without.  I tried with turning of windows explorer and turning it back on.  Nothing works.  Please help

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 3 (120 Views)

Re: plugged in battery not charging

Hi @hklemp,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery not charging. I will be glad to help you.

 

Please look at the following documents.

HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

Testing and Calibrating the Battery (Windows 10)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎08-01-2016
Message 3 of 3 (103 Views)

Re: plugged in battery not charging

I watched the video about testing and calibrating the battery.  I tested my battery.  It tested fine.   There is nothing wrong with my power cable.   I didn't have this problem when I had windows 7.  Is the problem windows 10?  Any solutions?

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