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hklemp Honor Student
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hklemp
Posts: 2
Member Since: ‎08-01-2016
Message 1 of 3 (151 Views)
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plugged in battery not charging

‎08-01-2016 09:59 AM

Product Name: Pavilion dm 1
Operating System: Microsoft Windows 10 (64-bit)

I read the  previous threads.  I tried uninstalling microsoft acpi compliant control method battery and searching for hardware changes.  It didn't work.  I tried with shutting down and with out.  I tried it with the battery in and without.  I tried with turning of windows explorer and turning it back on.  Nothing works.  Please help

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Tardis40
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 3 (120 Views)
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Re: plugged in battery not charging

‎08-03-2016 01:53 PM

Hi @hklemp,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery not charging. I will be glad to help you.

 

Please look at the following documents.

HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

Testing and Calibrating the Battery (Windows 10)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
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Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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hklemp Honor Student
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hklemp
Posts: 2
Member Since: ‎08-01-2016
Message 3 of 3 (103 Views)
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Re: plugged in battery not charging

‎08-05-2016 02:20 PM

I watched the video about testing and calibrating the battery.  I tested my battery.  It tested fine.   There is nothing wrong with my power cable.   I didn't have this problem when I had windows 7.  Is the problem windows 10?  Any solutions?

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