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05-07-2016 04:15 PM
I tried a hard reset but it doesnt work. I tried to use the laptop with out the batter by plugging in the power cord, and insert the battery after a while, but no change as well.
I am gussing there is a contact inside the power port on the laptop. I am so worried these may damage my battery, my laptop in the worest case. Any solution?
Thanks in advance for your help.
05-08-2016 01:15 PM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having an issue with the battery, and wanted to assist you! I see that the system will indicate that the AC Adapter is plugged in, but the battery is not charging. Even though the AC Adapter is not connected.
Have you tried calibrating the battery? Please review the following document that is related to your Operating System:
If you are still having trouble, then try restoring the BIOS. Here is a document that can help:
Please post back with the results. Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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