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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 02:30 PM

HP Recommended
Product: HP PAVALLION 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop is showing plugged in ,not charging. Do i need to replace the battery

5 REPLIES 5

‎04-30-2017 03:33 PM

HP Recommended

1. Click on the Start Button
2. Type "Device Manager" in the start search box & open  Device Manager
3. Look for Batteries and expand it by clicking the +
4. Right Click on "Microsoft ACPI Compliant Control Method Battery" & Uninstall
5. Shutdown the Notebook
6. Remove the Battery and unplug the Power Adapter
7. Press and Hold the Power Button for 20-30 seconds
8. Reinstall the Battery and connect the Power Adapter
9. Power on and check status

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‎04-30-2017 03:40 PM

HP Recommended
Allready did this twice..but it's not helping.
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‎04-30-2017 03:59 PM

HP Recommended

Have you run the battery test in HP Support Assistant?

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‎04-30-2017 04:01 PM

HP Recommended
Yes..it says not affected
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‎04-30-2017 07:27 PM - edited ‎04-30-2017 07:28 PM

HP Recommended

 

Sorry,I have never seen the message- Not affected.

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