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missrubz
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Message 1 of 6
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plugged in,not charging

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HP PAVALLION 15
Microsoft Windows 10 (64-bit)

My laptop is showing plugged in ,not charging. Do i need to replace the battery

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CherylG
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Message 2 of 6
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1. Click on the Start Button
2. Type "Device Manager" in the start search box & open  Device Manager
3. Look for Batteries and expand it by clicking the +
4. Right Click on "Microsoft ACPI Compliant Control Method Battery" & Uninstall
5. Shutdown the Notebook
6. Remove the Battery and unplug the Power Adapter
7. Press and Hold the Power Button for 20-30 seconds
8. Reinstall the Battery and connect the Power Adapter
9. Power on and check status

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missrubz
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Message 3 of 6
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Allready did this twice..but it's not helping.
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CherylG
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44,714 38,155 3,356 11,464
Message 4 of 6
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Have you run the battery test in HP Support Assistant?

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missrubz
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Message 5 of 6
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Yes..it says not affected
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CherylG
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44,714 38,155 3,356 11,464
Message 6 of 6
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Sorry,I have never seen the message- Not affected.

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