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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
chevs
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Message 1 of 2
140
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power light

HP Recommended
hp envy 17
Microsoft Windows 10 (64-bit)

my power light stays on after shutdown, I have to hold for 6 7 seconds for it to shut off before I can turn on.

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1 REPLY 1
DavidSMP
Retired
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Message 2 of 2
Flag Post
HP Recommended

Hi @chevs,

 

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding issues with the power button being on even after it is shut down.. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

  • Did this happen after a recent software or windows update?
  • Did you perform a hard reset on the computer and check again?

For now please perform a hard reset on the computer from this link: http://support.hp.com/us-en/document/c01684768  Please select the country and follow the on-screen instruction sand check if it gets fixed.

 

If it continues, please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers  and check if it gets resolved.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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