Note on archived topics.
11-01-2016 10:57 AM
HP laptop, printers, one inkjet, one laser. The laser's hooked up via USB, the inkjet wireless. Both have been installed and printed confirming pages at direction from the computer. Print jobs will not print; everything looks normal but print jobs simply - go away; they don't show up in queu in control panel.
11-01-2016 01:56 PM
Allow me to welcome you to the HP forums!
I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
11-03-2016 09:23 AM
Thanks so much for your procedure. Is it sufficient to uninstall a printer, or is there other software involved? I have done the uninstall and then found myself on very familiar ground: I've done it before. More than once.
11-16-2016 07:25 PM
AS an update, we've been using a different computer when printing is desired. Today we opened the thing again, and the computer told us there was no driver installed. So once again through HP's procedure, which involved such matters as peeling the tape off the packaging . . . after re-installing the driver for the 1102, printing a confirmation page demonstrated that all was well; I added that page to the stack of 'em already in hand.
Indeed we can print a confirmation; we simply cannot print anything else. Perhaps someone familiar with the process could provide some illustration of the path a print job follows; with these symptoms surely diagnosis should be simple. Personally, I'd be grateful to anyone who might point me to a block diagram of this printing process.