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shivam17
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Solved!

problem using audio driver in hp r045tx

HP Recommended
hp 15 r-045tx
Microsoft Windows 7 (64-bit)

hi folks ,

i am facing problems in using the skype video calling function as it also pops up with a message "problem with recording devce " or "problem with the playback device "  . and secondly i also used adobe audition and in that also i was facing problems with the audio driver .

and whenever this problem occurs the speaker icon on the bottom right of the screen pops up a message " the audio service is not running " and opening the troubleshooter fixes the problem but again when i use skype it reappears .

i am having this major issue . can someone please help me out  ???  

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Malygris1
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Hi there @shivam17,

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I understand that you are having a problem with your audio on your system when using Skype. I am happy to help you with this.

 

Do you experience any other problems with sound, or is it only when trying to use Skype?

 

Here is something I found related to this issue from the Skype support Forums:

Problem with playback device?   -community.skype.com

 

Further down on that page is a post which includes the following which I am including verbatim. Give it a try.

 

1)Go to Control Panel.

2)Go to Hardware and Sound.

3)Click on Sound.

4)Click on your default speakers, and select as "Default Speakers".

5)Click on properties.

6)Go to the "Advanced" tab.

7)Click on "Restore Defaults".

 

Tip: Don't forget to press "OK".

You're done with the system part!

 

1)Now, go to Skype.

2)Go to Tools>Options.

3)Click on Audio Settings.

4)Click on the green button with the arrow. If it works, you're done. Or, click on the drop-down menu, and select your default speakers. If it still doesn't work, then read on.

5)Click on "Show Advanced Options".

6)Select your default speakers, then click on move up, until it's at the very top.

7)Test your speakers!

Tip: Don't forget to save.

 

Let me know if that works for you.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2
Malygris1
Retired
Retired
7,771 3,953 454 649
Message 2 of 3
Flag Post
HP Recommended

Hi there @shivam17,

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I understand that you are having a problem with your audio on your system when using Skype. I am happy to help you with this.

 

Do you experience any other problems with sound, or is it only when trying to use Skype?

 

Here is something I found related to this issue from the Skype support Forums:

Problem with playback device?   -community.skype.com

 

Further down on that page is a post which includes the following which I am including verbatim. Give it a try.

 

1)Go to Control Panel.

2)Go to Hardware and Sound.

3)Click on Sound.

4)Click on your default speakers, and select as "Default Speakers".

5)Click on properties.

6)Go to the "Advanced" tab.

7)Click on "Restore Defaults".

 

Tip: Don't forget to press "OK".

You're done with the system part!

 

1)Now, go to Skype.

2)Go to Tools>Options.

3)Click on Audio Settings.

4)Click on the green button with the arrow. If it works, you're done. Or, click on the drop-down menu, and select your default speakers. If it still doesn't work, then read on.

5)Click on "Show Advanced Options".

6)Select your default speakers, then click on move up, until it's at the very top.

7)Test your speakers!

Tip: Don't forget to save.

 

Let me know if that works for you.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
shivam17
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thanks that worked!!

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