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vinil Student
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problem with my battery, hp probook 4420s

hi, i am getting a red cross mark on battery symbol, it shows a message "consider replacing your battery", but when i checked the status of the battery by using hp support assistant it shows that my battery is good. i dont understand the problem,

can you please let me know the problem and help me out

my probook is still in waranty

 

thank you

 

Regards

Bayyapu

 

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Michael_Murphy Tutor
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problem with my battery, hp probook 4420s

Could be a couple of different causes,

 

Firstly what operating system are you using?

 

 

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Provost Provost
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problem with my battery, hp probook 4420s

 


@vinil wrote:

hi, i am getting a red cross mark on battery symbol, it shows a message "consider replacing your battery", but when i checked the status of the battery by using hp support assistant it shows that my battery is good. i dont understand the problem,

can you please let me know the problem and help me out

my probook is still in waranty

 

thank you

 

Regards

Bayyapu

 


Go to a command line prompt. Type powercfg -energy -output c:\energy-report.html and post what powercfg reports.

 


Uninstall HP Support Assistant and then install the updated version.  Once that is done do a battery calibration and run the battery status check again. If you still have the same results contact HP

 

Best regards,
erico

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

Provost
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problem with my battery, hp probook 4420s

Hi,

Check the link below:

Error "Consider Replacing Your Battery" Appears in Windows 7

 

Latest drivers and software for your model you will find here.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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