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vinil Student
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problem with my battery, hp probook 4420s

hi, i am getting a red cross mark on battery symbol, it shows a message "consider replacing your battery", but when i checked the status of the battery by using hp support assistant it shows that my battery is good. i dont understand the problem,

can you please let me know the problem and help me out

my probook is still in waranty

 

thank you

 

Regards

Bayyapu

 

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Michael_Murphy Tutor
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problem with my battery, hp probook 4420s

Could be a couple of different causes,

 

Firstly what operating system are you using?

 

 

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Provost Provost
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problem with my battery, hp probook 4420s

 


@vinil wrote:

hi, i am getting a red cross mark on battery symbol, it shows a message "consider replacing your battery", but when i checked the status of the battery by using hp support assistant it shows that my battery is good. i dont understand the problem,

can you please let me know the problem and help me out

my probook is still in waranty

 

thank you

 

Regards

Bayyapu

 


Go to a command line prompt. Type powercfg -energy -output c:\energy-report.html and post what powercfg reports.

 


Uninstall HP Support Assistant and then install the updated version.  Once that is done do a battery calibration and run the battery status check again. If you still have the same results contact HP

 

Best regards,
erico

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If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

Provost
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problem with my battery, hp probook 4420s

Hi,

Check the link below:

Error "Consider Replacing Your Battery" Appears in Windows 7

 

Latest drivers and software for your model you will find here.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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