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‎02-19-2017 02:16 PM

HP Recommended
Product: hp pavillon x2 detachable
Operating System: Microsoft Windows 10 (64-bit)

hello all i need urgent help 

during a factory mode reset windows got stuck at 42% so a forum on windows said to turn ff the laptop and it would reverse changes so i did this and now my laptop shows te hp simbol, loads then says "the computer has encountered an error and the install ation cant prceed press ok to continue installation" i press o9k at the whole prosess restarts, i have a usb with windows 10 0n it i just dont knw how to boot it 

any responses needed

jess

xx

1 REPLY 1

‎02-19-2017 11:50 PM

HP Recommended

Hello @jessknight

 

Welcome to the HP Support forum.

 

I will try to help you fix this.

 

It got stuck at certain % because of software issue (e.g. the recovery drive/software there is corrupted and failed to complete the process) OR because of some hardware issue (very unusual but possible issue with the disk drive).

 

In order to provide with you concrete steps how to fix the issue and what would be the best solution, please, let me know:

- your HP product model and product number >> http://support.hp.com/us-en/document/c00033108

- did the PC originally come with Windows 10 or it was with Win 8 and was later upgraded to Win 10 ?  If it was upgraded to 10, do you prefer Windows 10 or you prefer your previous Windows version ?

 

 

Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

 

Looking forward to your reply

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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