during a factory mode reset windows got stuck at 42% so a forum on windows said to turn ff the laptop and it would reverse changes so i did this and now my laptop shows te hp simbol, loads then says "the computer has encountered an error and the install ation cant prceed press ok to continue installation" i press o9k at the whole prosess restarts, i have a usb with windows 10 0n it i just dont knw how to boot it
It got stuck at certain % because of software issue (e.g. the recovery drive/software there is corrupted and failed to complete the process) OR because of some hardware issue (very unusual but possible issue with the disk drive).
In order to provide with you concrete steps how to fix the issue and what would be the best solution, please, let me know:
If there are no system checks/no quick tests, perform HDD and RAM check.
Looking forward to your reply
>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks << *** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.