Note on archived topics.
04-08-2016 01:45 PM
there is a yellow light on the touchpad that comes on and freezes the mounse. what am I doing to cause this??
04-09-2016 02:28 PM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the touchpad freezing. I will be glad to help you.
Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Please get back to me , so I can help you
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
04-12-2016 06:37 PM
THere is no need to call HP Support. Many of HP laptops have the ability to disable touchpad functionality by tapping or double tapping on the upper left corner. THis allows touch typists full access to the keyboard without worrying that a palm touching or pressing on the touchpad could cause the pointer to move away from where they are typing. You see the effect when you see the yellow light on the touchpad location.
Just double-tap on the same area and the feature goes back to normal