12-09-2010 03:14 PM
I have owned a Pavilion laptop for about ten months of light duty usage; and so far zero problems. I'm getting a type of "message" when I open HP Advisor, then PC Dashboard. Towards the upper right portion of the screen the extended cell battery is able to hold a charge and appears to be operating normally, but... When I launch HP Battery Check I get a Failure ID 60E7U1-51J5AP-XD7U21-C09E03... I have also tried this on the normal battery set with the same results and also on two additional close to new battery sets that seem to work fine on other laptops...
I am not getting any additional computer problems of any kind or any error codes for the system. Based on the above mentioned facts it would appear that it might be: a software issue with HP Advisor, another hardware issue inside the laptop or a charging issue - which doesn't seem to be the case all batteries working fine.
One final issue... Is it HP policy to require a collateral type of credit card hold or deposit on a warranty item when it is not due to any fault of the consumer?
Any other ideas??
Solved! Go to Solution.
12-09-2010 07:30 PM
Here is the latest version of support assistant, It will include the latest version of battery check. Download and install.
12-09-2010 09:30 PM - last edited on 04-18-2016 12:18 PM by OscarFuentes
First let me clearly thank Mumbodog for attempting to help, but... The download didn't work properly, and... I was eventually able to find this page which technically does describe the code perfectyly, but... Also does not apply to me because it is doing this with every version of battery hooked up to the laptop. The link is as follows...
Any other ideas?
12-10-2010 09:12 AM - edited 12-10-2010 09:13 AM
Do a hard reset, shut down the notebook, remove the AC and main battery, hold the power button down for 15 seconds, attach AC but not the battery, boot into windows, wait a few minutes then plug in the battery.
If you still get the error, try this
12-11-2010 10:52 AM
Neither appear to work, but thank you for the ideas...
I'll be going the route of: completely backing up every shred of data and then deleting all of the HP programs as it would appear as though the HP software is at fault. Both the number never match up with the lower right windows icon tray; and now I'm getting three different version of battery error codes.
Yet both batteries appear to be fine and also wok well on other laptops they match up with, and the remained of the computer seems to be alright.
I remain incredibly disappointed by what appears to be HP policy in needing collateral for an idea the tech wanted to do - a type of battery exchange.