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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 09:47 AM

HP Recommended
Product: hp 11-d015na
Operating System: Microsoft Windows 10 (64-bit)

need a recovery system disk.to put my hp back to factory setting.forgot to back my hp up.

3 REPLIES 3

‎05-02-2017 11:18 AM

HP Recommended
Hi,


If you need you factory reset, you have to order HP recovery USB specific to your model directly from HP in your region:
https://support.hp.com/in-en/document/bph07143

Contact HP: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Recovery: https://support.hp.com/in-en/document/c04758961#AbT4

Specs: https://support.hp.com/gb-en/document/c04719506

Alternatively, If you've already upgraded and successfully activated to Windows 10 previously,
You could do a clean install of Windows 10 Home 64 bit, by creating UEFI bootable Windows installation USB using Microsoft windows media creation tool:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-stream-11-d000-notebook-pc/7372144/model/8254983


Regards

Visruth
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‎05-04-2017 02:59 AM

HP Recommended

just put window 10 64 bit. on .but trackpad not working.now.

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‎05-04-2017 03:04 AM

HP Recommended

Did you install touchpad driver: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-stream-11-d000-notebook-pc/7372144/mod...

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