cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
baker4
New member
6 4 0 0
Message 1 of 4
164
Flag Post

recovery system

HP Recommended
hp 11-d015na
Microsoft Windows 10 (64-bit)

need a recovery system disk.to put my hp back to factory setting.forgot to back my hp up.

3 REPLIES 3
visruth
Level 15
13,019 12,947 1,700 3,967
Message 2 of 4
Flag Post
HP Recommended
Hi,


If you need you factory reset, you have to order HP recovery USB specific to your model directly from HP in your region:
https://support.hp.com/in-en/document/bph07143

Contact HP: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Recovery: https://support.hp.com/in-en/document/c04758961#AbT4

Specs: https://support.hp.com/gb-en/document/c04719506

Alternatively, If you've already upgraded and successfully activated to Windows 10 previously,
You could do a clean install of Windows 10 Home 64 bit, by creating UEFI bootable Windows installation USB using Microsoft windows media creation tool:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-stream-11-d000-notebook-pc/7372144/model/8254983


Regards

Visruth
Was this reply helpful? Yes No
baker4
Author
New member
6 4 0 0
Message 3 of 4
Flag Post
HP Recommended

just put window 10 64 bit. on .but trackpad not working.now.

Was this reply helpful? Yes No
visruth
Level 15
13,019 12,947 1,700 3,967
Message 4 of 4
Flag Post
HP Recommended
Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation