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Lorigirl1
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recovery sytem stuck

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hp notebook 15-ac121dx

I just bought my laptop hp notebook 15-ac121dx , i think its win 10, when i was preformimg hp system recovery in the middle of it i accidently shut it off in the middle of the recovery perfomance, now my computer is stuck and cant get to any other screens .i am getting a message that my recovery manager resoration is incomplete it says select one of the buttons save log, details, retry when i choose any of those buttons nothing happens, I cant do anything else but gives me a error that says :

please wait...
'C:\System.sav\ExitProc\DisableSB.cmd' is not recognized as an internal or external command,
operable program or batch file.
[13:51:44.26] Current environment :
[13:51:44.26]    OS  : [WIN8]
[13:51:44.26]    BIT : [64]

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SDF15
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Hello Lorigirl1,

 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I came across your post about the System Recovery issue, and wanted to help!

 

Have you tried performing a Hard Reset?  Try reviewing the following document, and let me know how it goes: HP PCs - Troubleshooting HP System Recovery Problems (Windows 😎

 

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great weekend!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Jolkkapolkka
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Hi Lorigirl. I got the exact same issue log. How did you resolve the issue? Thanks in advance🤔

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