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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 02:15 PM

HP Recommended
Product: hp z400

Hey, i recently accuired an hp z400 desktop and can only loggin as a guest. How can i reset the whole system to factory settings ive tried F11 and F8 brings up a menu but not a factory restor just to fix bugs. anything would help. 

3 REPLIES 3

‎05-01-2017 05:44 AM

HP Recommended

Hello @justinbeech3866

 

Thank you for posting in the HP Support forum. Welcome !

 

If F11 does not work and if the PC originally had Windows preinstalled, you will need to purchase HP Recovery discs for your PC model and use them to install Windows and restote the computer to factory default condition.

 

If the PC never had Windows preinstalled, you will need to use your own Windows installation media and a Wndows license.

 

Can you post your full product model and product number (PN) >> http://support.hp.com/us-en/document/c00033108

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎05-01-2017 11:22 AM

HP Recommended
Product No. FM105UT#ABA if that helps any says hp z400 workstation.
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‎05-01-2017 02:42 PM - edited ‎05-01-2017 02:44 PM

HP Recommended

This seems to be an old model and I couldn't find a specific recovery media to be used with this model.

Since the model is old, HP also does not provide recovery media for this model. If there is no recovery media at HP, you may try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

Do you have a COA sticker of Windows 7 attached to the PC - here is an example.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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