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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 03:53 AM

HP Recommended
Product: Pavilion Gaming Notebook
Operating System: Microsoft Windows 10 (64-bit)

I having a serious problem going on with my notebook here, when I first started it glitch and trip. After it stop, my screen has this shade of green that wouldn't go away. I restarted my notebook a few times already the green shade is still there.

 

18596532_1692103507484122_1479561193_o.png

Here's how it looks when i start the screen, i took a video of it glitching but I'm not sure how to up load it

 

 

It calms down for a while and it works fine but later it starts glitching again.

18596937_1692102147484258_238831964_o.jpg

 

here's literally how the screen looks like now, while typing this sentence 

 

Screenshot 2017-05-20 17.47.25.png

4 REPLIES 4

‎05-21-2017 01:58 AM

HP Recommended

Hello @qcy

 

Welcome to the HP Support for forum. Thank you for posting !

 

It may be hardware issue - problem with the motherboard/graphic card.

Please, perform UEFI hardware diagnostics - extensive tests of video and all major components >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

Let me know the results and provide details of the tests

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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‎05-21-2017 08:28 AM

HP Recommended

thanks for the infos! will try out the method u suggested!

 

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‎05-21-2017 10:02 AM

HP Recommended

 im using another notebook now, and i can finally see my post clearly. actually the last picture is this instead18618260_1693757327318740_1680027343_o.jpg

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‎05-21-2017 12:17 PM

HP Recommended

Obviously there is a problem . Did you test the system as suggested

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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