Create an account on the HP Community to personalize your profile and ask a question
11-18-2016 02:16 PM
the problem is that some "sensor service" delays the shutdown.
I presume the 3D guard for HDD is the culprit, but I have no clues.
A technician removed the HDD and installed the SSD, but the HP softpaq wants to install the 3D guard anyway.
11-19-2016 01:56 PM
Hi! @deyo246, Welcome to HP forums.
I understand that the sensor delays shut down up to 1 minute on your PC.
Please install latest HP 3D guard software from this link.
Let me know if you have issues after updating the driver.
Hope to hear from you soon!
Have a great day! 🙂
I am an HP Employee
11-20-2016 03:26 AM
Hi, thank you very much.
I'm familiar with the driver downloads, so I visited the following:
And installed the latest version of 3D drive guard specifically for my laptop.
I will test and reply here.
11-21-2016 10:43 AM
@deyo246, thank you for your reply, I'll be more than glad to help you.
I understand that you will try the steps provided in the previous post later.
Let me know if this works.
I hope you have a good day ahead.
11-24-2016 10:20 AM
I've tested the thing and it seems the sensor service doesn't appear anymore. I've stopped shuting down the lapotp because of this sensor thing. So on rare occasions I can see is something is happening during shutdown.
I can say a new problem arised during shutdown. It's a new service: Data sharing service. It delays the shutdown a bit, but not too much. If this is connected to Onedrive, I would stop that, but don't know how. I don't use Onedrive, but iCloud.
Also a beep is heard 3,4 seconds after the click to shutdown, with no messages on the screen, just the dots rotating.
If you could provide some answers, I would be more than happy.
11-24-2016 11:01 AM
Hi! @deyo246, thanks for the response.
As you mentioned that there is new service which causing the delay to shutdown your PC.
Please follow the steps mentioned below to disable one drive.
Press Win + R keyboard accelerator to open Run dialog box.
Type GPedit.msc and hit Enter or OK to open Local Group Policy Editor.
Navigate to Local Computer Policy -> Computer Configuration -> Administrative Templates -> Windows Components -> OneDrive.
In the right pane, double click on policy named Prevent the usage of OneDrive for file storage.
Select the Enabled radio button.
Click or tap OK when done.
Also, try the steps mentioned to make your PC boot faster.
Click Start , and then type msconfig into the Start Search field.
Click msconfig from the Programs list to open the System Configuration window.
If a User Account Control message appears, click OK.
From the General tab, remove the selection from Load startup items.
Click the Services tab.
Select Hide Microsoft services, and then remove the selections next to each item in the list.
Click OK, and then click Restart.
After the computer has been restarted without startup programs and services, click Start and then Shut Down.
Note what happens when the computer attempts to shut down and do the following based on what happens:
If Windows still fails to shut down, reopen msconfig and replace the selection Normal startup on the General tab. Restart the computer and continue to the next step.
Find the software program or service that is causing the problem by repeatedly using msconfig to disable the suspected startup item or service, and then attempting to shut down the computer.
I'll watch your reply!
Have a wonderful day! 🙂
I am an HP Employee