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SnewBaby
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start up

hp pavilion dm4-1265dx
Microsoft Windows 7 (64-bit)
my computer wont even start up and when it does its just a blank blue
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Do you see the HP logo or any indication that the BIOS is healthy upon start up.

 Eg. "Press the esc. key for boot options", down in the lower left corner on boot up ?

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SnewBaby
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start up

isThere any way possible that you can call me? 19135630156
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Sorry, I'm not interested in calling you.

 I'll help you here on the forum for  a little while.

 I'm in Canada here and it's 10:30 PM now and I'm heading off to bed pretty soon.

 

 Please answer my question in the above post.

 

 It will also be helpful if you give me the model number found on the sticker on the underside of the laptop.

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SnewBaby
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Its a HP Pavilion DM4 - 1265 DX Entertainment PC.. it pulls up the HP logo And brings up like its getting ready to bring up my dEsktop but its not its just a plain blue screen
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SnewBaby
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The Error log says the start up failed. then gives me a failure ID descriptiOn is hard disk 1
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Spoiler
 

Could be your hard rive has failed.

 Go into the BIOS and check the hard drive.

 There are two tests.

 Do the quick one first.

 If it passes, then do the long one _ the long one will take some time.

 

 You can also test the RAM.

 

 Shut the computer right down and remove the battery.

 There will be an access door on the bottom of the machine to get at the RAM.

 Remove the top stick (grab the edges only).

 Leave the battery out and only boot up with the adapter plugged in.

 

 If it boots then the stick you have just removed is bad.

 

 If it still doesn't boot, remove the bottom stick and insert the top stick in the bottom slot _ do  not use the top slot when using one stick of RAM.

 

 If you need help testing the hard drive using the BIOS or testing the RAM as I described above, the that will have to wait til tomorrow.

 Sorry, but I'm just wasted right now.

Spoiler
 

 

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Sure sounds like the drive is failing or failed.

 Remove the battery and adapter.

 Hold down the power button for at least 30 seconds.

 

 Plug only the adapter back in and see if that doesn't get the drive to kick in.

 

 If it does, you can pull all your important stuff off.

 

 The other thing that works sometimes is to remove the drive and plug it in an external USB hard drive caddy.

 Sometimes when a drive is accessed this way on a healthy computer it will spin up, allowing you to rescue your files.

 

 That's about all I can do right now. If a drive fails it fails _ wish I had better news. :Crying:

 

 PS _ sorry for the false spoiler tags, I kept accidently pushing the wrong button.

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