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09-17-2016 04:07 PM - edited 09-17-2016 04:19 PM
Please somebody help becuase I dont know what else to do. I´ve expenden days trying to fix and we need our notebook back to work urgently.
By some reason, the notebook get stuck in a black screen after hibernating or restarting.
[LOOP] Switching power button, it enters in a automatic repeir process.
I try to correct this with CHKDK /f /r and this allow me to log on windows.
I installa new antivirus, clean the system and reboot.
But after shutdown it gets stuck in the black screen.
Back to LOOP.
This loops occurs for every solution I have tried:
- removing trojans, temp files,
- changed the beahvior of "power button" to avoid hibernating
- Automatic repair: boot repair
- Automatic repair: restoring rescue point
- Fixen MBR and **bleep** (SFC, CHDSK, DISM)
- Booting from USB (not recognized)
- Restonring System: failed, when the instalaton try to restart .. .guess what? it gets stuck in the black screen.
It gets WORST: it gets on loop!!!!!!!!
I get the message: "windows instalation failed, restart instalation", press OK and again, enters in the loop message -> restart.
Now the system recovery option from the BOOT menu (power + ESC) , send me to the windows installation loop, not the recovery menu with many options.
After all this, I though it could be a hardware problem, maybe overheating because this is a warm city. Or maybe, problems with the cooler.
Please.. any idea? I´ve tried everything I saw on the internet.
09-17-2016 05:13 PM
How about updating the BIOS of the computer?
Make sure to run ONE antivirus program only.
Go to start menu and start diagosing the drive (for failure id)
Kindly update us with the current status of the computer.
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09-17-2016 05:18 PM - edited 09-17-2016 05:21 PM
Your recovery partition may be corrupted.
I suggest you try re-installing using HP Recovery Media.
You can purchase from HP here: Purchase HP Recovery Media
Or you can purchase from a third party vendor: RestoreDisks.com
You should also run a system diagnostic.
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If my answer solved your problem please mark it as the Accepted Solution. Thanks!
09-19-2016 09:32 PM - edited 09-20-2016 09:38 AM
1)- Disk seems to be OK, no failures were reported
2) BIOS Updated
3) I´m not goin to buy anything: HP gave me a problem, I´m not going to buy the solution.
Previsouly, running tthe windows instaleation from the recovery menu, I felt in another loop: "failed instalation" message, restarting in a infinite loop.
I gave up recovery windows instalation. it´s time to fine another windows source.
But fisrt, I need to recover the data. So I found a "hack' , a workarround.
The windows broken instalation log in like adminitrator, a shows a error message window. If you click "OK" restarts.
But, with ctl-alt-del and activating task manager, I can kill the process "audit" , who also kills "reunonce.exe" and leave me a working windows enviroment.
Now I´trying to recover the data.
By the way, the data partition is hidden, unmounted... just to easy my day. Murphy´s law hates me!