cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
mmmm1uk
New member
2 1 0 0
Message 1 of 2
288
Flag Post

the battery does not charge

HP Recommended
HP Pavilion 13 x360 PC
Microsoft Windows 10 (64-bit)

When I plug the charger in the battery does not charge, if the battery will not charge and is at 0%, therefore will shut off if unplugged.

0 Kudos
1 REPLY 1
visruth
Level 15
13,019 12,958 1,699 3,964
Message 2 of 2
Flag Post
HP Recommended
Hi,


Mostly battery has wore out it's life.

What is the age of the laptop and battery?

You can try doing a hard reset: https://support.hp.com/in-en/document/c01684768

Try testing the battery from System Diagnostics UEFI: https://support.hp.com/in-en/document/c03467259


Regards

Visruth
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation