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Intern
Intern
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HP Recommended

to replace the motherboard because of the BIOS lock password ???

HP 255 G3
Microsoft Windows 10 (64-bit)

HI.I'M FROM RUSSIA . I have HP 255 G3 LOCKED master PASSWORD BIOS . TECH SUPPORT SENT ME THE CODE HE WAS NOT EFFECTIVE THEN THEY CONSULTED WITH SENIOR MANAGEMENT AND GIVEN THE ANSWER ... JUST HAVE TO CHANGE THE MOTHERBOARD AND IT WILL NOT BE FREE EVEN IF THE LAPTOP IS OUT OF WARRANTY . HE'S ONLY SIX MONTHS , IT HAPPENED A SECOND TIME , IT COULD BE A FACTORY DEFECT , THE FIRST TIME I TRIED THE PASSWORD SEVERAL TIMES AND IT WAS SUCCESSFUL . IN THEIR VIDEO TRAINING ANOTHER COUNTRY, I GET REDIRECTED TO RUSSIA.CAN THAT WILL ADVISE?

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HP Support Agent
HP Support Agent
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Message 2 of 2
214
Flag Post
HP Recommended

to replace the motherboard because of the BIOS lock password ???

Hi @MYUS76,

 

Thank you for posting on HP Forums, your issue with the HP 255 G3 Notebook PC is classified as a commercial product (business line).

Our Commercial Support Team does not provide assistance via this platform.


If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.


Let me know if you require further information and/or assistance.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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