Hi there, since updating my system over a year ago to windows 10 my laptop does not like to shut down completely or wake up from sleep mode. When I power my laptop down, I go into my settings to the power tab and shut down, then after a min the computer is shut down but i have to finish shutting it down by push and hold the power button til it shuts off completely or I cant turn it back on when I want to use it again. Now if I have my laptop unplugged it will go into a sleep mode that I cant wake up unless I push and hold the power button until it shuts off completely then i can turn it back on again from fresh start. I dont have it set up to go into sleep mode when plugged in and I dont dare to manually put it sleep mode. Does anyone out there have a fix for this! Thanks in advance!
Please, check it and follow the steps. Basically, you need to ensure all drivers are updated to the latest versions (use Device Manager method or check HP website) , update BIOS and perform some settings adjustment. Also check Intel's MEI is version 9/9.5
Hope this helps.
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