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kd7yjc Student
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trying to find a replacement motherboard

Envy 15-j185nr
Microsoft Windows 10 (64-bit)

I'm trying to find a replacement motherboard for my laptop.  I've had 2 different computer shops tell me it's fried.  I have no idea how to go about finding the correct motherboard.  Any help would be greatly appreiciated!  

 

Model: e3s24ua

SKU:3355091

[personal information removed]

 

THANKS!!

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trying to find a replacement motherboard

Hi @kd7yjc,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that you need to replace the motherboard of your laptop.

 

All the motherboard parts number are listed on the page 64 and 65 of this Service and Maintenance Guide.

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  :)  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 

Regards,

 

 

 

 

SDJL
I work on behalf of HP


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kd7yjc Student
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trying to find a replacement motherboard

Thanks for the reply.  I don't know how to choose from the list you sent.  I have the i7 processor, and running standard windows so I know the AMD boards won't work.  How do I determine the correct part number?

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trying to find a replacement motherboard

Hi @kd7yjc,

 

Check the OS, graphic card and chipset version of your laptop, then determine the board you need.

 

Or you can contact HP phone support. They should be able to offer the correct part number according to the setup of your laptop.

 

To contact HP phone support: 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

SDJL
I work on behalf of HP


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kd7yjc Student
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Thanks for your help!  I picked my computer upfromthe shop yesterday and they are saying the hard drive can't communicate with the motherboard because the ribbon connecting the hard drive to the motherboad is dead so I can't even pull up the computer for the info.  What do you suggest?  I should probably replace that ribbon, but again, I don't know how to find the part.

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Hi @kd7yjc,

 

Here is the link of the HP Parts Store:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=5D375A4DB7434180AAB411416761596A&SearchIn=P...

 

If the part is not available here, it is better to contact HP phone support.

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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