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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 12:14 AM

HP Recommended
Product: HP 630
Operating System: Microsoft Windows 8 (64-bit)
unistall a software but my system is refusing to go to desktop page (blue screen)
3 REPLIES 3

‎05-28-2017 01:05 AM

HP Recommended

Hi @icebil

 

Welcome to the HP Support forum. Thank you for posting.

 

Would you be able to clarify your issue and provide details ? What were you doing when the issue started ?

Is this a blue screen (BSOD) that you get ? Can you eventually boot to Windows Desktop ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎05-30-2017 02:46 PM

HP Recommended
Yes
I installed a new software
Yes it's blue screen
Nope I can't boot to windows desktop
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‎05-30-2017 03:15 PM

HP Recommended

OK, in this case, let try to turn back time 🙂

 

Try using System Restore.

 

1. Please, shutdown the computer using the power button - keep it pressed/hold for 5-10 seconds until PC shuts down

 

2. Power the computer back on.

 

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) even before any picture/logo appears.

 

This should open a HP Startup Menu

 

3. Choose/press  F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present, berore you uninstalled the software . Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

Hope this helps. Provide feedback/reply - let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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