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dante2 Top Student
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warranty covers free rplacement

15-ab035tx
Microsoft Windows 8.1 (64-bit)

i bought hp 15 ab035tx on august 2015 and some time it shows plugeed in but not charging.

Warranty Type: 1

Cycle count: 426 / 300

Battery Age: 438 days

[personal information removed]

Full Charge Capacity: 2400 mAh (85%)

Remaining Capacity: 2177 mAh

Terminal Voltage: 17032 mV

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Provost Provost
Provost
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Message 2 of 3
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HP Recommended

warranty covers free rplacement

dante2

 

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issue.

SO -- no comments you receive in this forum are legally binding on HP

For warranty issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

Good Luck
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Provost Provost
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Message 3 of 3
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warranty covers free rplacement

That battery has passed its useful life but HP will replace it under warranty if the laptop is less than a year old. You need to make a warranty claim.

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