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05-13-2016 05:02 PM
Hi i was woundering what can i do if my hp stream pc 11 isnt holding a charge and the screen say battery alert when i turn it on i have no idea what to do please get in touch thank you for your time
05-14-2016 12:04 PM
Thank you for posting in the HP Support forum. Welcome !
Please, test your battery as described here >> https://www.youtube.com/watch?v=7YqzTmqMcjg
Although the article says Win 8, it works with any Windows the very sam way. Post back the results.
Do you use an original HP charger ? Is there any way for you test if this charger works on another HP machine or to test with another HP charger on the HP Stream computer (charger with the same Watts usage) ?
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security