Note on archived topics.
10-23-2016 07:21 AM
I cannt restart it .
I cannt reach the F8.
10-25-2016 01:28 PM
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As I understand the notebook goes to HP logo and says press ESC to start up.
Don't worry as I have a few steps to help you get through this concern.
Shut down the notebook, unplug the AC Adapter and remove the battery. When done, hold down the power button for 30 seconds and then reinsert the battery, plug in the AC Adapter and try starting the notebook.
If the above doesn't help, shut down the notebook again. And perform BIOS Reset http://hp.care/2dI18Vb as shown in the video.
If none of the above works, try tapping F2 as you start the notebook to see if this will enter the UEFI Tests. If it does, you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
10-25-2016 02:28 PM
Then lets go through these steps to perform a BIOS reset.
· Shutdown the Notebook.
· Hold down the Windows and B button together while the notebook is still turned off.
· Turn on the notebook and continue to hold the Windows and B button until a BIOS Recovery screen appears.
· Follow on-screen instructions and click on OK.
You can get detailed instructions in the following link http://support.hp.com/us-en/document/c02693833 for restoring BIOS.
I would like to know if you were able to initiate tests or not. if yes, what is the result?.
Please keep me posted.