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Student
Posts: 1
Member Since: ‎06-12-2016
Message 1 of 2 (154 Views)

where is recovery manager?

I have pressed F11 key on startup and searched recovery manager on the search but hp recovery manager didnt come.

 

Can anyone tell me what to do ?

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Dean
Posts: 7,185
Member Since: ‎05-06-2013
Message 2 of 2 (142 Views)

Re: where is recovery manager?

Hello,

 

Thank you for posting in the HP Support forum. Welcome!

 

 

HP Recovery is only available for comuter that originally came with Windows preinstalled by HP (a.k.a. OEM Windows). It will appear if the recovery partitions are working and intact.

 

Once you start your computer after pressing the power-on button, keep hitting the Esc button (like tap-tap-tap).

Then an HP boot options will appear and you can choose the recovery options.

 

Alternatively, start to Windows and load it from there.

 

More information can be found in the HP official article >> http://support.hp.com/bg-en/document/c04758961  (Win 10)

>> http://support.hp.com/bg-en/document/c03489643  (Win 8/8.1)

 

If the recovery partitions are not working, if you want to recover your machine to factory default condition, you may have to reinstall Windows and/or purchase recovery media from HP to restore to factory default condition.

 

Let me know if this works for you.

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