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Student
Posts: 1
Member Since: ‎12-16-2011
Message 1 of 4 (3,579 Views)

why does my mouse pad freeze (cursor won't move). It happened while on skype

My mouse pad (cursor) will freeze up once in a while forcing me to reboot. My laptop is a HP Pavillion dm4. Is there anything I can do to fix this problem?

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Provost
Posts: 46,170
Member Since: ‎09-24-2010
Message 2 of 4 (3,539 Views)

Re: why does my mouse pad freeze (cursor won't move). It happened while on skype

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

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Windows Insider MVP

Teacher
Posts: 296
Member Since: ‎12-12-2008
Message 3 of 4 (3,533 Views)

Re: why does my mouse pad freeze (cursor won't move). It happened while on skype

Some laptops have a small button near the mouse pad for turning it off to save power.  If your laptop does, try pushing that button again to turn it back on.

Honor Student
Posts: 2
Member Since: ‎08-03-2013
Message 4 of 4 (2,316 Views)

Re: why does my mouse pad freeze (cursor won't move). It happened while on skype

Hello, I format my home vista to window 7 but since I have done that I do have problem with my cursor moving most of the time. How can I solve it or window 7 is not compable with my laptop?
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