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venkat96 Student
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wifi connectivity drops and bluetooth never finishes searching for devices

pavilion 15-r013tx
Microsoft Windows 8.1 (64-bit)

The Wifi adapter (Ralink RT3290 802.11bgn) has been malfunctioning for the past two weeks. The wifi signal strength of visible networks is vey weak. It shows good strength in other devices though. Also, the Bluetooth , when turned on, never finishes searching for nearby devices. So, i am unable to connect to new devices. This laptop is 2 years old. Please suggest methods to resolve.

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wifi connectivity drops and bluetooth never finishes searching for devices

Hello @venkat96,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I read your post about the WiFi issue, and wanted to assist you!  I understand that you are having trouble connecting through both WiFi and Bluetooth.

 

First, try reviewing the following document: 

HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

 

If you are still having trouble, then try checking the WLAN Module, using the Components Test.  This document can help you, if needed:

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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