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    Fix Windows 10 Update Issues

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windows 10 reinstall taken 3 days and still not working

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Microsoft Windows 10 (32-bit)
I have an HP Notebook...I decided to wipe it for my son and completely reinstall windows. I followed the prompts and three days later, it's still installing windows? Wth? Is this normal? It says installing windows gets to 100%, shuts down, and restarts the entire process again. I haven't had this laptop for a month yet. Help.
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Katya

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about your new HP PC not working and wanted to help.

Since this is a relatively new machine, instead of struggling for hours to fix it yourself, why not just let HP fix it -- for free!!  

You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

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