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Student
Posts: 1
Member Since: ‎08-15-2013
Message 1 of 2 (18,027 Views)

windows 7 presario cq56 laptop factory reset help + dead battery but no spare one

hello i own a compaq presario laptop i'd like to reset it to its factory settings i need help with this since i did not get a windows cd included when i bought the laptop. i googled how to reset your laptop, most of them told to press f8 and you could do it (boot screen) but it told me to insert the windows disk wich i do not have because it was pre-installed. i also have a dead battery wich says on the side that if dead or not useable i should inset the spare battery i also did not get this included when i bough the laptop. could someone tell me what i have to do from this point?

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Provost
Posts: 64,353
Member Since: ‎01-29-2009
Message 2 of 2 (18,016 Views)

Re: windows 7 presario cq56 laptop factory reset help + dead battery but no spare one

[ Edited ]

Hi,

 

Please use the following instructions:

 

   http://support.hp.com/us-en/document/c01867418

 

Regards.

BH
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