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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2017 07:35 PM

HP Recommended
Product: hp envy dv7
Operating System: Microsoft Windows 8.1 (64-bit)

My hard drive crashed in my laptop. I cannot boot up to make a copy of the recovery partition to get going again. Can I order a recovery disk from hp to put on a new hard drive?  Who do I talk to to get help with this problem? Thank you!

1 REPLY 1

‎03-20-2017 11:22 PM

HP Recommended
 
Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
 
 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Model Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not Edit to change.A list will populate with drivers/software. Recovery Media is usually the last entry in the list.

 

OR>>Contact HP

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