cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
kaushik8 Honor Student
Honor Student
3 2 0 0
Message 1 of 6
216
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

hp 14-ac171tu
Microsoft Windows 7 (64-bit)

sometimes "com surrogate not working" error comes

 

but i dont think that is the problem behind disconnection

 

main issue is that while is close the lid of my  laptop, after sometime it disconnects wifi automatically

in the power options the closing lid option has been selected to do nothing

then also problem persists

dont know what to do

when is open the lid again it connects

0 Kudos
5 REPLIES 5
Provost Provost
Provost
75576 75461 9244 19921
Message 2 of 6
211
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

Hi,

 

You can turn this off using Device Manager

 

(a) Go to Device Manager,

(b) Expand Network adapters,

(c) Right click Wireless adapter and select Properties,

(d) Go to Power Management tab,

(e) Untick Allow the computer to turn off ...

(f) Click Ok/Apply

 

           power_mgt.png

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
kaushik8 Honor Student
Honor Student
3 2 0 0
Message 3 of 6
209
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

i already did that sir

 

problem remains

0 Kudos
Provost Provost
Provost
75576 75461 9244 19921
Message 4 of 6
204
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

Hi,

 

Please try to reboot the machine and check the option

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
kaushik8 Honor Student
Honor Student
3 2 0 0
Message 5 of 6
185
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

its not working sir

 

no change

 

problem remains

0 Kudos
Provost Provost
Provost
75576 75461 9244 19921
Message 6 of 6
167
Flag Post
HP Recommended

wireless disconnects when laptop lid is closed

Hi,

 

Please try the following fix:

 

   http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/com-surrogate-error/0bec0d1c-...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation