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11-27-2009 06:03 AM - last edited on 11-27-2009 12:50 PM by SandyD
Sorry to say I am no longer an HP or Compaq customer. I did purchase one of your small wireless mouses (mice) and would like to report a fault with it. The model number is: MORFB1UO...or P/N 430388-101, I hope - too smalll for my old eyes. Anyways, the battery compartment is spring-loaded and pops open continuously - turning off the ouse everytime - this tends to be very frustrating. Not to worry though - I have thrown it against the wall and the remaining pieces are now is in my trash. You are more than welcome to re-route my email - or dump it - I really dont care. I just wanted to let you know you have a poorly designed mouse on the market, you should re-think the design and maybe re-thinking customer service or marketing. You are too distant from the customers and you will lose them. Well - anyways - just a meager outsider with an opinion.
[title edited for clarity]
12-20-2010 06:10 PM
The same here.
Mouse model: FHA-3410
Click and hold is recognized as repeating double-clicks in text editing programs:
Notepad (alternating selection of cursor position/word
MS Word 2007 (alternating highlighting of word/paragraph)
Quest Software TOAD (word/paragraph/icon for copy/paste)
OS: Windows XP, Windows 7
If anybody out there from HP is reading this:
please create a patch for mouse driver.
I suspect this is a _common_ problem for any wireless mouse
12-23-2010 08:42 PM
HP guys promptly mailed me a replacement mouse with Fedex Overnight; this is very nice but replacement mouse behaves absolutely the same way; this is not a common problem for wireless mouse, though: I purchased simple mouse from IEssentials and it works perfectly.
I sent to HP a screenshot (animated) of that issue and will be waiting for their feedback.
01-10-2011 11:05 PM
I have an annoying problem with my new purchase.
Mouse model: FHA-3410
Click and hold is recognized as repeating double-clicks. In Excel, cannot select a series of rows properly. In Notepad results in alternating selection/deselection of word under the cursor
OS: Windows XP, Windows Vista, 3 different computers.
The MS wireless mouse I had, worked really well until it was dropped and broken by my son. I foolishly (in hindsight) went for this one and am regretting the decision :-( Please stay away from this product.
01-13-2012 06:54 AM
I'm am afraid to say that your mouse is dead....
you will see on this thread that it has been ongoing for a year now and they have done nothing about it...
I have potted mine in resin to use as a paperweight and a a reminder to myself never to use HP products again..
Good luck with your purchase of an alternative mouse.