• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 11:11 AM

HP Recommended
Product: hp pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Aquick check gave the following hard driiwhere to go nexs or ve failure 9GBQHV-80H8LM-GXGJLK-60DT03. i have no idea what this is or where to go next. anyone got a clue? thanks

 

1 REPLY 1

‎05-29-2017 11:22 AM

HP Recommended

Hi,

This means your hard drive has failed or is failing and needs to be replaced. If the PC is under warranty get in contact with HP for replacement (free) otherwise you can replace yourself or a trusted technician.

You will need a new 2.5" hard drive, you can opt for SSD which will greatly improve performance. You will also need to reinstall the OS either with HP recovery disks or performing a clean install of Windows 10 by downloading and creating  bootable pendrive or iso from Microsoft (no activation needed)

 

https://www.microsoft.com/en-us/software-download/windows10

 

Anyway, leyt me know the exact model of your PC for further help.

https://support.hp.com/us-en/document/c00033108

 

 

 

Let me know,

David

 

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.