Whenever I pause a video (in any media player) after resuming playback, the audio is very distorted.
Good news : This is not a mechanical issue. The driver from Microsoft does resolve the problem for most of the models affected. You can update the driver in device manager.
Bad news: If the updated driver doesn't resolve the issue, you will need to wait until the next driver is available from HP.
In Windows, search for and open Device Manager.
Double-click Sound, video and game controllers.
If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name and select Enable to re-enable the device.Figure : Enabling a disabled sound device
With the sound device enabled, right-click the sound device and select Update Driver Software.Figure : Update Driver Software selection in Device Manager
Click Search automatically for updated driver software.Figure : How do you want to search for driver software
Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
- If the issues persist, try the HP guided troubleshooter for Sound issues