Showing results for 
Search instead for 
Did you mean: 
Level 15
( Views : 4,513 )
No ratings



Whenever I pause a video (in any media player) after resuming playback, the audio is very distorted.


Good news :  This is not a mechanical issue.  The driver from Microsoft does resolve the problem for most of the models affected.  You can update the driver in device manager.


Bad news: If the updated driver doesn't resolve the issue, you will need to wait until the next driver is available from HP.  


Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:
  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
    Figure : Enabling a disabled sound device
    Enabling a disabled sound device
  4. With the sound device enabled, right-click the sound device and select Update Driver Software.
    Figure : Update Driver Software selection in Device Manager
    Update Driver Software selection in Device Manager
  5. Click Search automatically for updated driver software.
    Figure : How do you want to search for driver software
    How do you want to search for driver software
  6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.




:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation