Bitlocker recovery key unknown or missing

[IT_WinSec]

Symptoms

•  You have been locked out of your HP tablet or mobile computer
• When turning it on the screen that appears is asking for a Bitlocker key
• You have never heard of Bitlocker before and you do not know this key, therefore you cannot start your computer

 

Solution

BitLocker is full disk encryption software created by Microsoft software. It is designed to protect your PC against offline attacks and is intended to add an additional level of security, ensuring that only the authorized owner of the computer can unlock the device and restore access, typically if your device gets stolen. More information can be found here:

>> https://en.wikipedia.org/wiki/BitLocker

>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10

BitLocker was activated by someone and during the PC activation time it prompts the user to save/store the key in a safe place.

• If this is a company owned asset/device, you should turn to your company's IT support guys and they should be able to provide you with the recovery key - search for the PC name in Active Directory and check its properties.
  
  
• If this is your own personal device, and if you are not aware of Bitlocker key, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Probably your key is stored in the Microsoft Cloud - OneDrive. It should be accessible with your Microsoft account here >> https://onedrive.live.com/recoverykey

Use another secure computer or a smartphone to open the link.

• Please, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it. Once you locate it, enter it to unlock your device.
  
  
• Unfortunately, if you can't find your key, or your key does not display on the Microsoft account page, you'll need to restore the computer or tablet to factory default settings, i.e., start over

We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

[Debasish7777]

my system is need bitlocker key, how can i find it plz help

[Melwarnell2024]

The Bitlocker key I find is not working now what?

[Jhonatanimbachi]

Hi I can't find the bitlocker key and cannot restore the computer from factory neither 

[tom929_1]

Hi,

after a atomotic bios update the bitlocker has installed itself after reboot. i have no recovery file or something else.

how i can get into my computer?

Thx

Tom

[Dyvid]

HP Pavilion x360 2-in-1 Laptop 14-ek0xxx Bitlocker-recovery-key-unknown-or-missing/

[942476]

I've used the pc for 6 years, and all of a sudden Bitlocker is activated. That wasn't done by a human, and I don't have an account nor a key to open it. I created a bootable Windows 10 drive to start from scratch, but it wouldn't allow me to write to the disk because Bitlocker is activated. How do I wipe the drive and start fresh?

[JoeH9]

JoeH9

I'm like quite a few others that have the same problem! BitLocker has locked my c: drive. I have gone into my MicroSoft Account and gotten Recovery Key. I get a message telling me that the "Recovery Key" is invalid. When using the following Command prompt X:\windows\system32>vol c:   I get the following "This drive is locked by BitLocker Drive Encryption. You must unlock this drive from the Control Panel? I cannot get to the Control Panel.  My computer will not boot up with c: being locked! I have also used the CMD " X:\windows\system32>manage-bde -unlock c: -password. This did not unlock c: either.

Any Suggestions? Help!