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EddyK
Level 11
( Views : 62,927 )
Symptoms (Case A)
  • When opening up the Windows 10 Camera application, the message "We can't find your camera" with error code 0xA00F4244<NoCamerasAreAttached> appears

Capture.PNG

  • The webcam does not function in Microsoft Teams, Zoom, Skype or other webcam-accessing applications
  • The camera does not appear in Device Manager under Cameras or Imaging Devices 

Symptoms (Case B)

  • Upon opening a webcam-accessing application, only a black screen appears
  • The camera appears in Device Manager and is detected by the device
Diagnosis

This issue can affect users with newer HP Spectre x360 13 models, HP Spectre x360 15 models, HP ENVY, and HP ENVY x360 models.

 

This includes, but is not limited to, the models listed in the table below.

 

HP Spectre x360 - 13-ap0xxx  HP Spectre x360 - 13t-ap000 
HP Spectre x360 - 13-aw0xxx  HP Spectre x360 - 13t-aw000 
HP Spectre x360 - 15-df0xxx HP Spectre x360 - 15t-df000
HP Spectre x360 - 15-df1xxx HP Spectre x360 - 15t-df000
HP Spectre x360 - 15-eb0xxx HP Spectre x360 - 15t-eb000
HP ENVY 13-aq0xxx HP ENVY 13t-aq000
HP ENVY 13-aq1xxx HP ENVY 13t-aq100 
HP ENVY 13-ba0xxx HP ENVY 13t-ba000
HP ENVY x360 - 13-ar0xxx HP ENVY x360 - 13m-ar0xxx
HP ENVY x360 - 15-ds0xxx HP ENVY x360 - 15z-ds000
HP ENVY x360 - 15-dr0xxx HP ENVY x360 - 15m-dr0xxx
HP ENVY x360 - 15-dr1xxx HP ENVY x360 - 15m-dr1xxx
HP ENVY x360 - 15-ed0xxx HP ENVY x360 - 15m-ed0xxx
HP ENVY - 15-ep0xxx HP ENVY - 15t-ep000
HP ENVY - 17-ce0xxx HP ENVY - 17t-ce000
HP ENVY - 17-ce1xxx HP ENVY - 17t-ce100
HP ENVY - 17-cg0xxx HP ENVY - 17m-cg0xxx

*This table will be updated as frequently as possible

 

Solution

The above listed HP notebook PCs are equipped with either a privacy camera kill switch or a webcam shutter key, the former which can cut off power to the front-facing webcam causing the error in Case A, and the latter which physically covers the camera, causing the issue described in Case B. Both of these protect the user from any potential hackers. Therefore, the error message / black screen you are seeing is proof of the functionality of a privacy-related feature and is not due to an actual hardware or software issue.
 
To use your webcam, simply slide the privacy camera switch on the right side of your HP notebook PC or press the webcam shutter key which is in the position of F13, at the top row of the keyboard.
 
Privacy Camera Kill Switch currently in "ON" PositionPrivacy Camera Kill Switch currently in "ON" Position
 
Webcam Shutter Key positioned at the top row of the keyboardWebcam Shutter Key positioned at the top row of the keyboard
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Further Support
If your webcam kill switch or webcam shutter key is malfunctioning, the camera does not appear in Device Manager, and there appears to be a hardware issue, please contact HP Support.

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

If you are experiencing the same issue but your HP Notebook PC does not have a camera kill switch or webcam shutter key, instead of commenting below, please create a new post in the HP Support Community for better exposure.

 

If this post has helped you, you can show your appreciation by clicking the blue thumbs-up icon on the bottom.
 
 
 
:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation