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HP Support Agent
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Important Update – August 2019: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 and expanded in January 2019 – Additional Batteries Identified

 

HP urges customers to recheck all potentially affected products

Note: If you have already replaced your battery through the original program announced in January 2018 or the expansion in January 2019, you do NOT need to check your battery again.

 

Product Name: Notebook PC, Mobile Workstation

In August 2019, HP is expanding its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was originally announced in January 2018 and expanded in January 2019.  Following the completion of a thorough review of all records, our battery supplier recently informed us of additional batteries not identified in the program expansion announced in January 2019. In line with supplier guidance, we do not anticipate any further expansion of the program. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through October 2018.The affected batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.

 

Visit the HP Battery Recall website at: www.hp.com/go/batteryprogram2018 to check your battery.  If eligible, order a free replacement battery and battery replacement services at the HP Battery Recall website at: www.hp.com/go/batteryprogram2018.

 

Note:  For customers who need to check 5 or more batteries to determine if they are affected, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on the HP Battery Recall website at: www.hp.com/go/batteryprogram2018.

 

Note: If you have already replaced your battery through the recall program, no further action is required.

 

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