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Level 11
( Views : 3,580 )
Symptoms
  • When opening up the Windows Camera application, the message "We can't find your camera" with error code 0xA00F4244 appears
    • Please check the image below for the full message
  • The webcam does not function in Microsoft Teams, Zoom, Skype or other webcam-accessing applications
  • The camera does not appear in Device Manager under Cameras or Imaging Devices 

 

Capture.PNG

 

Diagnosis

This issue can affect users with newer HP Spectre x360 13 models, HP Spectre x360 15 models, HP ENVY, and HP ENVY x360 models.

 

This includes, but is not limited to, the models listed in the table below.

 

HP Spectre x360 - 13-ap0xxx HP Spectre x360 - 13t-ap000 
HP Spectre x360 - 13-aw0xxx HP Spectre x360 - 13t-aw000 
HP Spectre x360 - 15-df0xxxHP Spectre x360 - 15t-df000
HP Spectre x360 - 15-df1xxxHP Spectre x360 - 15t-df000
HP Spectre x360 - 15-eb0xxxHP Spectre x360 - 15t-eb000
HP ENVY 13-aq0xxxHP ENVY 13t-aq000
HP ENVY 13-aq1xxxHP ENVY 13t-aq100 
HP ENVY x360 - 13-ar0xxxHP ENVY x360 - 13m-ar0xxx
HP ENVY x360 - 15-ds0xxxHP ENVY x360 - 15z-ds000
HP ENVY x360 - 15-dr0xxxHP ENVY x360 - 15m-dr0xxx
HP ENVY x360 - 15-dr1xxxHP ENVY x360 - 15m-dr1xxx
HP ENVY x360 - 17-ce0xxxHP ENVY x360 - 17t-ce000
HP ENVY x360 - 17-ce1xxxHP ENVY x360 - 17t-ce100

*This table will be updated as frequently as possible

 

Solution

Your HP notebook PC is equipped with a privacy camera kill switch which can cut off power to the front-facing webcam, protecting you from any potential hackers. Therefore, the error message you are seeing is proof of the functionality of a privacy-related feature and is not due to an actual hardware or software issue.
 
To use your webcam, simply slide the switch on the right side of your HP notebook PC. Privacy camera kill switch locations may vary, hence sample images are provided below to assist you in locating its potential location.
 
HP Spectre x360 13 Camera Kill Switch Second from LeftHP Spectre x360 13 Camera Kill Switch Second from LeftHP ENVY 17 Camera Kill Switch Far LeftHP ENVY 17 Camera Kill Switch Far LeftHP ENVY 13 Camera Kill Switch Far LeftHP ENVY 13 Camera Kill Switch Far Left
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Disclaimer

If your webcam kill switch is malfunctioning and the camera does not appear in Device Manager despite attempts to turn the kill switch off, please contact HP Support.

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

If you have an HP Notebook PC that does NOT have a camera kill switch but has the same issue, instead of commenting here for help, please create a new post in the HP Support Community for better exposure.

 

If this post has helped you, you can show your appreciation by clicking the blue thumbs-up icon on the bottom. 
Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation