cancel
Showing results for 
Search instead for 
Did you mean: 
Level 11
( Views : 516 )
Symptoms

When you open up the Windows Camera application, you are faced with a "We can't find your camera" message. Please check the image below for the full message.

 

Capture.PNG

 

Diagnosis

This issue can affect users with the gem-cut HP Spectre x360 13 models, gem-cut HP Spectre x360 15 models, and newer HP ENVY models.

 

This includes, but is not limited to, the models listed in the table below.

 

HP Spectre x360 - 13-ap0xxx HP Spectre x360 - 13t-ap000 
HP Spectre x360 - 13-aw0xxx HP Spectre x360 - 13t-aw000 
HP Spectre x360 - 15-df0xxxHP Spectre x360 - 15t-df000
HP Spectre x360 - 15-df1xxxHP Spectre x360 - 15t-df000
HP ENVY x360 - 15-ds0xxxHP ENVY x360 - 15z-ds000
HP ENVY x360 - 13-ar0xxx 
HP ENVY x360 - 15-dr1xxxHP ENVY x360 - 15m-dr1xxx
HP ENVY x360 - 17-ce0xxxHP ENVY x360 - 17t-ce000
HP ENVY x360 - 17-ce1xxxHP ENVY x360 - 17t-ce100

 

Solution

Your HP notebook PC is equipped with a privacy camera kill switch which can cut off power to the front facing webcam, protecting you from any potential hackers. Therefore, the error message you are seeing is proof of functionality of a privacy-related feature and is not due to an actual bug or issue.
 
To use your webcam, simply slide the switch on the right side of your HP notebook PC. Privacy camera kill switch locations may vary, hence sample images are provided below to assist you in locating its potential location.
 
Capture 2.PNGHP Spectre x360 13 Camera Kill Switch Second from LeftCapture 3.PNGHP ENVY 17 Camera Kill Switch Far LeftCapture.PNGHP ENVY 13 Camera Kill Switch Far Left
Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation