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Be sure to update the App Catalog ASAP!
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Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 11 of 20 (2,396 Views)

Re: Be sure to update the App Catalog ASAP!


roydk wrote:

Yea, I tried this, but I can't even get to the catalog to try this. I restored my tablet and as soon as it reboots, all of my apps all download but they all fail to install, including the app catalog so your fix is moot. This has bricked my tablet, NOW what ?


The fix we supplied in this thread came from HP.

 

If your tablet is "bricked", then there would be no harm trying to Doctor it.

 

How to Doctor an HP TouchPad (reflash the ROM)

On your Touchpad be sure to have:

USB cable. The battery is charged to at least 30%.

Computer:

Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.

Miscellaneous Info:

The update process will take approximately 15 minutes. During this process, your device will not be available for use.

Downloading webOS Doctor

Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm

If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions

Get your TouchPad ready to update

Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.

Running webOS Doctor

Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.

Connecting your device and finishing the webOS Doctor update

Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!

WyreNut

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Honor Student
Posts: 2
Member Since: ‎09-28-2013
Message 12 of 20 (2,386 Views)

Re: Be sure to update the App Catalog ASAP!

Thank you for the reply, but I don't think I got my point accross. I did this already, "I restored my tablet", It's AFTER it finished the restore, and I signed in to my account, it tried to download all of my apps, including the app catalog, that they ALL failed to even install." Bricked" to me was that none of the apps installed, so it is of little use as a tablet.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 13 of 20 (2,381 Views)

Re: Be sure to update the App Catalog ASAP!

[ Edited ]

You can "restore" a tablet without running the webOS doctor program. Doing a Full Erase, then letting it reload can also be considered a "restore".  Reloading a corrupt ROM image can allow the same error to reappear.

 

After you ran the doctor program, did you try creating a new account then the update routine?

 

Others have reported success after a complete reflash of the ROM.  Just trying to determine the source of this issue.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
Posts: 2
Member Since: ‎10-12-2013
Message 14 of 20 (2,028 Views)

Re: Be sure to update the App Catalog ASAP!

Hi. I received a tablet as a hand me down. It had been sitting on a shelf, in a box, for over a year. Needless to say - this update did not happen. I followed the instructions re: date, network, etc and restarted the device. The date shows 7/1/13. When I select Ap Catalog, it opens 2 windows, one of which is a web window with a url of https://index.html. It then pops up an error message - unable to resolve host. Given that url, the error message makes sense.

 

My Ap Catalog already tried do to an update and has a yellow triangle with an exclamation mark in it as do several of the aps I tried to update before I read this log.

 

Any thoughts would be appreciated.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 15 of 20 (2,024 Views)

Re: Be sure to update the App Catalog ASAP!

After you install the patch, you have to change the date back to the present!

 

Change the date and see if apps start to update.  If not, restart the tablet and try again.

 

Also, be sure the tablet has the latest version of webOS - it should be 3.05.  Check Settings/Device Info, or run the Settings/System Updates app.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Student
Posts: 1
Member Since: ‎02-12-2014
Message 16 of 20 (1,671 Views)

Re: Be sure to update the App Catalog ASAP!

[ Edited ]

I installed webos doctor 3.0.5 into my touchpad c129 wifi model and tried to install several apps from hp app catalog. But I faced the 'install failed' message and followed the instruction about 'app catalog update'. I did everything correctly several times but I can't fix the problem. When I set the date to Jul 1. 2013, the 'download failed' message appeared and when I set correct date, it seemed I could download but I met 'install failed' message. How can I fix?

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 17 of 20 (1,662 Views)

Re: Be sure to update the App Catalog ASAP!

Hello, and Welcome to the HP Support Community!

 

Try the App Catalog anyway.  Many users have reported seeing "Install Failed", but the update actually worked!

 

Be sure to try rebooting the tablet, and turning "Network Time" back on.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Student
Posts: 1
Member Since: ‎01-03-2017
Message 18 of 20 (481 Views)

Re: Be sure to update the App Catalog ASAP!

Trying to update the catalog, get the not found when I type in the address listed above. Was there a date when it was deleted, hardly ever use this tablet but wanted to use and now I cannot.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 19 of 20 (475 Views)

Re: Be sure to update the App Catalog ASAP!

Yeah, sorry, but HP pulled the plug on all the servers quite a while ago!  They are dead and gone.

 

Many of us have installed Android instead...

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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Teacher
Posts: 136
Member Since: ‎10-27-2014
Message 20 of 20 (409 Views)

Re: Be sure to update the App Catalog ASAP!

You can still install Preware and get access to a number of apps. There is a listing here: http://preware.pivotce.com

 

Guide: https://pivotce.com/2014/10/21/guide-coming-back-to-webos-in-2014-part-1/

 

I'd advise not resetting the tablet if you can avoid it to keep the apps already installed. There are ways to back up installed apps but it's a bit of a job.

 

 

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