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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-31-2012 02:59 AM

HP Recommended
Have you tried setting up an account with HP. They will be able to tell its age via serial number.
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‎01-22-2013 05:11 PM

HP Recommended

I have tried everything and no luck, anyone has any idea how to get rid of the battery sympole and the ? inside on my touchpad and get it to work again? drving me crazy and ready to smash it.....help..... 😞

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‎01-24-2013 12:31 PM

HP Recommended

In a worse case scenario try following this thread to restore your Touchpad.

 

http://www.webos-internals.org/wiki/How_To_Recover

 

Beware that all USB drive data will be lost (photos) and some program and all Homebrew files will go too.

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‎04-14-2013 08:53 AM

HP Recommended

My daughters TP is 16 months old.  The battery-question mark shows.  I have tried all recommendations I can find online; combinations of holding start, volume, front buttons.  New USB cable.  New charger.  Ensured charger is rotated to correct position.  Still looking at the battery question mark.  I am able to get it shut off completely by holding the on button with the middle front button and waiting 15-20 secs.  Sometimes is starts back up to the question mark, sometimes it stays off.  With question mark showing, holding the on button just makes my finger sore.  After 2 minutes, I give up, and the question mark wins.  Any further assistance is appreciated.

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‎04-14-2013 10:00 AM

HP Recommended
Do we know if there's a class action suite regarding this? I've reported my issue in December 2012 & still no resolution! Cust Svc is horrible...
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‎04-14-2013 10:12 AM - edited ‎04-14-2013 02:28 PM

HP Recommended

No class action suit AFAIK.  Hard to do when most of the devices failed after the one-year warranty!

 

Have you tried "TPDebrick v004"?  It brought mine back from the dead.

  

http://rootzwiki.com/topic/38786-tpdebrick-v004/page__pid__1093281

 

NOTE:  This fis is NOT endorsed by HP.  You will be performing this fix at your own risk to both the PC required, and the TouchPad.  If done incorrectly, it could further damage the Touchpad.  Be sure to exhaust all the other suggestions in this thread - button combinations, different cables and chargers, etc.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎04-14-2013 10:25 AM

HP Recommended
Well done, I've been trying to find this link 😉
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‎04-14-2013 12:21 PM

HP Recommended

When I download and extract both files, there is not an executable file within.  The directions indicate there are buttons to press in the top left corner, but there are none (?).  It says, Click Try Ubuntu.  Where is this please?  I dont seem to have.  Says, CLick Dash Home in top left corner.  Once again, I don't seem to have the same window.

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‎04-14-2013 12:58 PM

HP Recommended

Ubuntu is a superb operating system based on Linux.

 

http://www.ubuntu.com/download/desktop

 

 

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‎04-14-2013 02:20 PM

HP Recommended
@kevinaces wrote:

When I download and extract both files, there is not an executable file within.  The directions indicate there are buttons to press in the top left corner, but there are none (?).  It says, Click Try Ubuntu.  Where is this please?  I dont seem to have.  Says, CLick Dash Home in top left corner.  Once again, I don't seem to have the same window.

Just an FYI, this is not a simple fix.  You have to make a bootable disk (or USB thumbdrive) to load Ubuntu onto a PC, then run the command line editor. Once you have booted into Ubuntu, the instructions will make sense.

 

This fix is not endorsed by HP, nor is it supported.  It is a difficult, though do-able method.  If not comfortable loading a new OS onto your computer, or risking damaging the TouchPad possibly worse than it already is, I would consider finding a local computer expert for assistance.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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