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‎02-18-2017 10:04 PM - last edited on ‎02-19-2017 09:44 AM by Retired

HP Recommended

My computer isn't recognizing an iPod nano that I'm trying to add music to from my iTunes library. I've contacted iTunes and they have trouble shot all that they can. They told me that it's my computer that's the issue not iTunes. I contacted HP Chat Support and they referred me to HP Smartfriend. I called them with the case number I was given and they want me to pay them $50 to access my computer to find out what the problem is. I'm a stay at home mom who doesn't have $50 to throw away. What other options do I have to try and solve this problem?

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‎02-19-2017 09:59 AM - edited ‎02-19-2017 10:02 AM

HP Recommended

Does it work with another PC?

 

Found this thread over at apple support:

 

https://discussions.apple.com/thread/3713136?tstart=0

 

I had two Nanos, both went throught the wash by mistake...  They didn't sync after that!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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