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Honor Student
Posts: 2
Member Since: ‎12-14-2009
Message 1 of 2 (202 Views)

Old VisorPlatinum Palm Desktop 4.0.1

This is my second time requesting help re: this problem and received no response but it my be due to a lack of info on my

behalf.  I am a "New Be".


I have a Visor Platinum - Windows XP OS USB Cradle and can not HotSync.

Batteries failed and the Visor crashed.  I reinstalled the Palm Desktop 4.0.1 and reset the Visor.


I have entered addresses on  Palm Desktop 4.0.1 and I have entered addresses on the Visor.

My name appears on top right corner of the Palm Desk and on the top right corner of the Visor.

When I click the button on the cradle the PC chimes and a message appears asking "if I would allow access to Outlook address book" I click "YES".  The PC show it's synchronizing and the Visor shows it's synchronizing . . . but nothing transfers!  Does anybody have any ideas.


Thanking you,


Post relates to: Visor Platinum

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Posts: 2,374
Member Since: ‎11-17-2004
Message 2 of 2 (202 Views)

Re: Old VisorPlatinum Palm Desktop 4.0.1

Hello Bill.


Did you check the HotSync log for error messages that might be a clue to what is going on?  Click the HotSync Manager icon in the Windows system tray and then select View Log.


Alan G


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